challenge & innovation

A federal agency faced the challenge of efficiently processing over 7,000 public comments received during a 60-day comment period, a task that traditionally required extensive manual effort to identify substantive feedback, form letter campaigns, and duplicate submissions. To streamline this process, Savan utilized its eComment software, an innovative solution designed to rapidly and accurately triage large-scale comment data. By leveraging automation to augment manual comment classification, eComment significantly reduced manual labor, improved processing speed, and ensured a more efficient and accurate public comment analysis.

impact

By rapidly identifying substantive comments, key themes in form letter campaigns, and duplicate submissions, Savan’s eComment software provided the agency with time-sensitive regulatory development support. Integrating seamlessly with existing docket tools, the solution reduced manual labor by up to 50%, enabling faster and more efficient public comment analysis. Additionally, Savan developed a comprehensive comment analysis framework, including a searchable, cloud-based repository and a quantitative breakdown of comments by topic and stakeholder type. This framework, along with qualitative reports summarizing key themes and sentiments, allowed the agency to swiftly interpret public feedback and inform policy decisions soon after the comment period closed.